Customer Flexibility & Fair Billing
Cancellation & Refund Policy
Transparent rules for changes, cancellations, and advance deposits.
1. Cancellation Timelines & Charges
| Cancellation Time Window | Refund Eligibility |
|---|---|
| More than 24 hours prior to pickup | 100% Full Refund of Advance Deposit |
| Between 6 and 24 hours prior to pickup | 80% Refund (20% administrative handling charge) |
| Less than 6 hours prior to pickup | Advance deposit non-refundable (allocated to assigned driver) |
| After driver arrives at pickup location | Minimum base fare applicable to compensate driver |
2. Flight & Train Delay Exemption
We understand that railway and flight schedules can experience sudden delays. For airport transfers (Keshod, Hirasar/Rajkot, Diu, Jamnagar) and railway station pickups:
- Zero Penalty for Carrier Delays: If your flight or train is delayed, notify our dispatch desk with your updated PNR or flight number. Our driver will wait with zero cancellation penalty.
- In the event of an airline flight cancellation, 100% of your booking deposit can be transferred to any future date within 6 months or refunded in full.
3. Refund Processing Timeline
Approved refunds are processed back through the original payment method (UPI / Bank Transfer) within 2 to 4 business days. A digital receipt and transaction reference number will be sent to your WhatsApp or email.
4. How to Request Cancellation
To cancel or reschedule your ride, please contact our 24x7 helpline immediately: